Last updated: 12/26/23
Company Name: VALLE SERVICES LLC
Website:
Email:
1. Introduction
Essiens Consultant L.L.C. (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and communication tools (the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information to provide and improve our Services, including:
Account Information: Name, business name, email address, phone number, and payment details.
Communications Data: Messages, call logs, and SMS records sent through our platform.
Usage Data: Browser type, IP address, device information, and activity logs.
Lead/Customer Data: Contact details and business information you upload or integrate into our system.
We do not sell or rent personal information to third parties.
3. How We Use Your Information
We use collected information to:
Provide and manage our communication and CRM services
Authenticate users and maintain account security
Send transactional and marketing messages (with consent)
Analyze performance and improve functionality
Comply with legal and carrier regulations (including Twilio and A2P requirements)
4. SMS, Email, and Call Consent
By submitting a phone number or email through our Services, you consent to receive communications from us or our clients via SMS, phone, and/or email.
Opt-Out: You may reply “STOP” at any time to unsubscribe from SMS messages.
Help: Reply “HELP” for assistance.
Message and data rates may apply.
Message frequency varies.
We only send messages to users or contacts who have provided explicit or implied consent in compliance with carrier and regulatory requirements.
5. Data Sharing and Disclosure
We may share information with:
Service Providers: Vendors like Twilio that help us deliver messaging, voice, or data services.
Business Partners: If you use white-labeled versions or linked accounts.
Legal Authorities: When required to comply with applicable laws or court orders.
We do not sell personal data under any circumstance.
6. Data Retention
We retain personal data for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.
Data related to SMS and call activity may be retained in accordance with carrier and compliance requirements.
7. Security
We use technical and organizational safeguards (such as encryption, access control, and secure hosting) to protect your data from unauthorized access, loss, or misuse.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information.
To exercise these rights, contact us at .
9. Third-Party Services
Our Services may integrate with third-party platforms such as Twilio, Stripe, and Google. These services have their own privacy policies, and we encourage you to review them separately.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
VALLE SERVICES LLC
5901 N CICERO AVE STE 309, CHICAGO IL 60646